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Privacy Policy | CroTV4K
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Privacy Policy

Last Updated: June 2, 2026

1. Introduction

Welcome to CroTV4K ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website crotv4k.com and use our IPTV services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. This policy complies with the General Data Protection Regulation (GDPR) for users in the European Union and Croatia.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our IPTV service
  • Contact our customer support
  • Sign up for our newsletter
  • Participate in surveys or promotions

This information may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information
  • Device information

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Pages visited and time spent
  • Referral source
  • Cookies and similar technologies

3. How We Use Your Information

We use the collected information for various purposes:

  • Service Provision: To provide, maintain, and improve our IPTV services
  • Account Management: To manage your account and subscription
  • Customer Support: To respond to your inquiries and provide technical support
  • Payment Processing: To process payments and prevent fraud
  • Communication: To send service updates, newsletters, and promotional offers
  • Analytics: To analyze usage patterns and improve our website
  • Legal Compliance: To comply with applicable laws and regulations

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These technologies help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our website and providing services
  • Payment Processors: Secure payment gateways for transaction processing
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • SSL/TLS encryption for data transmission
  • Secure server infrastructure
  • Regular security audits
  • Access controls and authentication
  • Data backup and recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Your Data Protection Rights

Under GDPR and Croatian data protection laws, you have the following rights:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to certain types of processing
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at privacy@crotv4k.com.

8. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When no longer needed, we securely delete or anonymize your data.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure appropriate safeguards are in place to protect your data during such transfers.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Complaints

If you believe we have violated your data protection rights, you have the right to lodge a complaint with the Croatian Personal Data Protection Agency (AZOP) or your local supervisory authority.

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